Service Desk Manager

Are you able to manage a great team of Service Engineers to meet the needs of the business? If you’re a quality-driven Service Desk Manager who values ethical and integrity-driven products then we want to speak to you.

Salary is to £38,000 + bonus + health + pension + 26 days’ holiday + family-friendly, flexible working environment

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Service Desk Manager Role

  • As Service Desk Manager, you’ll lead a team of highly-committed Service Engineers
  • Deliver excellent SLAs that make a real difference users
  • Support over 1200 users over 12 sites throughout the UK
  • Use your ability to communicate at all levels to promote the service and support users
  • Be able to talk to technical and non-technical people, and build rapport with both
  • You’ll be able to take advantage of a great work/life balance policy
  • You’ll be helping deliver a range of products and applications that really change customers’ lives for the better

Service Desk Manager Skills & Experience

  • You'll be a proven Service Desk Manager
  • Able to lead and inspire a service-driven team
  • Ability to build rapport at all levels
  • Great at spotting opportunities to improve processes (and having your ideas listened to!)
  • Self-motivated with plenty of initiative
  • Attention to detail

The company

This is an exciting time to join this Leeds-based software house and nationally-known company as they go through a period of transformation, including the implementation of Agile.

But that’s not all – they are a quality-driven, ethical company, committed to delivering excellent products that change lives positively and make a real difference in the UK.

They actively promote a flexible, family-friendly policy

Service Desk Manager

*This role has now been filled, but is typical of the sort of role we frequently recruit for. Please get in touch for details of similar roles*

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